SGS audit team finished their audit of the quality management system (QMS) in DSM Group on July 27, 2006. During the audit DSM Group’s staff confirmed that QMS of Retail audit of the Russian pharmaceutical market met ISO 9001:2000 requirements (the certificate ¹ HU05/1368, valid from August 04, 2005). Besides, the certification area has widened and now QMS covers ad hoc marketing research on Russian pharmaceutical market and printing products selling as well.
SGS audit team gave a high estimation to QMS existing in the company, and paid their attention to progressive activities, cause QMS permanent improvement is one of ISO requirements.
Evgeniy Avanesov, Lead auditor, says: “The objectives of this audit were to confirm that the management system conforms with all the requirements of the audit standard, that the organization has effectively implemented the planned management system, and that the management system is capable of achieving the organization’s policy objectives. Any nonconformity identified during previous audits has been corrected. The organization has demonstrated effective implementation, maintenance and improvement of its management system”.
DSM Group’s strategic aim in the quality area is to provide comprehensive, high quality and timely marketing researches and advertising support to the professionals in the Russian pharmaceutical market (manufacturers, distributors, pharmacies and their associations) fully according to their requirements.
Alexander Kuzin, General Director of DSM Group, says: “There was our second experience in certification. Last year we certificated retail audit of Russian pharmaceutical market. And then we put the aim to widen the certification area. Now our clients will know that quality management system of all marketing researches and printing products selling by DSM Group meet ISO 9001:2000 requirements”.
On August 4, 2005 the agency DSM Group, which provides advertising and marketing services to the companies of the Russian pharmaceutical market, successfully passed the certification audit of the informational product “Retail Audit of the Russian pharmaceutical market” development process against QMS ISO 9001:2000 standards and received certificate No. HU05/1368 from the SGS United Kingdom International Certification Centre.
As a result of this certification, auditors of the SGS representative agency in Russia were able to mention the high standards of organization of collecting and processing information, providing the basis for retail audit databases. However, not all the processes were estimated by the auditors as being perfect. For example, the issue of protection of intellectual property belonging to the pharmacies, which provide monthly data on their sales for monitoring, has triggered a heated debate. As a result, DSM Group implemented a system that allows any pharmacy or pharmacy network to be assured of the reliability of analytical data and to ascertain it at any time at their request.
According to Alexander Kuzin, General Director of DSM Group, ISO standards are based on the successful practice of the World’s Best Companies. “This time we certified the quality management system of the retail audit; in the near future we are planning to apply this practice to other researching products and to advertising service as well.” DSM Group’s strategic aim in the area of quality is to provide comprehensive, high-quality and timely marketing research and advertising support to professional participants (manufacturers, distributors, pharmacies and their associations) of the Russian pharmaceutical market in full accordance with the consumers’ demands and requests.
SGS International Certification Services Group (Switzerland) was found in 1878. At present SGS provides companies with certification cervices more than in 95 countries in the world. From the beginning of theur business, SGS has issued more than 50 000 certificates of conformance to ISO 9001 QMS in 70 countries.
